FAQ’s

How is CaseWare Audit for the Public Sector implemented?

We will work closely with you to understand your requirements before implementation. Once this is determined our team will develop a project plan with clear milestones for delivery to ensure you get up and running successfully on CaseWare.

What happens if I need technical assistance?

We have a dedicated technical support team available through various channels, such as telephonic support, logging a request on our website and direct email support.

How does CaseWare ensure that we are always compliant?

We have content providers whose sole responsibility is to ensure that we update our software in line with IFRS disclosure changes. We send out 2-3 updates/patches/disks per year depending on the relevant changes in legislation.

Can the Audit Methodology be customized according to our requirements?

CaseWare’s integrated audit methodology follows a risk based approach and is aligned to the International Standards on Auditing. However, because we understand the complexity of public sector auditing, CaseWare can be customized to include any specific audit methodologies your require.

Will CaseWare accommodate our country's local legislative act?

Yes, CaseWare has incorporated every country’s specific acts and this is selected when you setup your client file in CaseWare.

If somebody leaves our company, do we have to buy a new license or can we use that same license?

You can use the same license as it is licensed for 12 months at a time. All you need to do is call our support team to reset the code for the new user.

Are the fees once off, or do I pay for it every year?

There is an annual renewal fee which includes support and compliance and functionality product enhancements. We send out updates each year as and when there are disclosure changes to make sure you are kept up to date at all times.

If we install CaseWare on our server, can anyone access it?

CaseWare is licensed per user and installed on each desktop. You can save your CaseWare data files to a central server which can be accessed by the licensed individual’s workstation.

How many people can use this package?

CaseWare is licensed per named user/workstation.

Do we have to map every year?

You only  need to map in the first year. From year 2  CaseWare will retain the mapping and only new accounts created throughout the year will need to be mapped.