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Audit and Confirmations Graduate

The purpose of the Audit and Confirmation support Graduate role is to provide technical software support to customers that utilize the Caseware product offering and confirmation.com, drawing on your accounting and auditing knowledge. The role is responsible for client success and retention through enabling clients to effectively and efficiently use the CaseWare Africa product offerings so that clients can service their clients.

If you want to:

  • Assist clients with audit working papers’ changes as well as use and navigate through Confirmation.com
  • Provide support to users experiencing problems using the software or inquiring how to use specific features or the use of confirmation.com
  • Make pro-active client success calls to ensure that all clients are satisfied
  • Assist in testing new software and templates
  • Partake in knowledge sharing, and the creation of regular
  • Frequently Asked Questions presentations, and proactively inform team leaders and managers of product and client trends
  • Follow up on outstanding bank confirmations
  • Enable client satisfaction by making pro-active support calls;
  • Develop knowledge resources to enable knowledge sharing with the team and clients; and
  • Achieve active engagement/participation during all knowledge sharing sessions.

And you have:

  • Completed or completing a B. Com degree / National Diploma (Minimum NQF Level 6), with a minimum of 2nd year Accounting as a subject.
  • Excellent academic achievements within the specified qualification.
  • At least 1 year working experience

And these essential skills:

  • Good understanding of auditing and financial environment and processes
  • Highly computer literate with an interest in Software and IT
  • Technical troubleshooting and problem-solving skills;
    Communication skills (verbal and written); and
    Microsoft Office.
  • Experience in customer support environment (desirable)
  • Focused, customer and results oriented, driven by excellence.
  • Effective communicator at all levels.
  • Ability to work in a fast-paced, high pressured and collaborative environment.
  • Ability to effectively manage time, prioritize tasks and learning as well as work within deadlines with little supervision.
  • Good interpersonal and ability to collaborate with others.
  • Demonstrate ability to show initiative.
  • Great attention to detail.

Caseware and the Caseware logo, are registered trademarks of Caseware International Inc. and are licensed for use to Caseware Africa and Adapt IT. © 2020. All rights reserved. 

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