Support clients in successfully adopting and using Caseware solutions by providing clear, accurate and solutions-focused assistance across Client Enablement, installations and Assurance products. This opportunity is ideal for an accounting graduate who is interested in technology, enjoys helping people and wants to develop strong technical product knowledge.
If you want to:
- Provide first-line support for Client Enablement, installation, onboarding and product access queries.
- Assist clients through phone, email and support cases.
- Apply your accounting and auditing knowledge to understand and resolve client queries.
- Help clients use Caseware products effectively.
- Manage and prioritise support cases in line with service levels and defined processes.
- Build your technical and product knowledge through structured learning and practical exposure.
- Contribute to support notes, articles and frequently asked questions.
- Identify recurring client issues and escalate trends or improvement opportunities.
- Follow up with clients to confirm that their queries have been resolved.
- Be part of a collaborative team focused on creating a positive client experience.
And you have:
- A completed or in-progress BCom Accounting degree, National Diploma or equivalent accounting qualification at a minimum NQF Level 6.
- Accounting and Audit as essential subjects, preferably completed to at least second-year level.
- Strong academic results within your qualification.
- A good understanding of accounting and auditing principles.
- A basic understanding of auditing environments and processes.
- Strong computer literacy and an interest in software, systems and technology.
- A willingness to learn Caseware products and support processes.
- No previous work experience is required, and graduate candidates are encouraged to apply.
- Experience in Caseware, auditing, accounting, customer service or software support will be advantageous.
And these essential skills:
- Technical troubleshooting and problem-solving ability.
- Clear verbal and written communication skills.
- Strong customer focus and a solutions-driven approach.
- Excellent time-management and prioritisation skills.
- Attention to detail and accuracy.
- Confidence using Microsoft Office and learning new software.
- The ability to work in a fast-paced, high-pressure and collaborative environment.
- Initiative, self-motivation and a willingness to learn.
- A professional and service-orientated approach.
- The ability to take ownership and remain calm when resolving client queries.
- Reliability, organisation and the ability to follow defined processes.