Caseware Support Consultant (Audit / Caseware Exposure)

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Caseware Support Consultant (Audit / Caseware Exposure)

The purpose of the Caseware Support Consultant role is to provide technical software support to customers that utilize the Caseware product offering, Drawing on your accounting and auditing knowledge. The role is responsible for client success and retention through enabling clients to effectively and efficiently use the Caseware Africa product offerings so that clients can service their clients.

If you want to:

Case & Call Management
Deliver support across various channels on all licensed clients to successfully ensure resolutions to all cases;
Manage cases in accordance with Service Level agreement, process and procedures;
Enable client success by directing client or product escalations to the correct channels to ensure end to end resolution; and
Identify and cascade themes or trends relevant to our products and services to the correct channels.
Stakeholder Management
Enable client satisfaction by making pro-active support calls;
Develop knowledge resources to enable knowledge sharing with the team and clients; and
Achieve active engagement/participation during all knowledge sharing sessions.

And you have:

Completed or completing a
B.Com degree / National Diploma (Minimum NQF Level 6), with a minimum of 2nd year Accounting as a subject.
12 months Caseware or Audit Experience
Excellent academic achievements within the specified qualification
Good understanding of auditing and financial environment and processes
Highly computer literate with an interest in Software and IT
Technical troubleshooting and problem-solving skills;
Communication skills (verbal and written); and
Microsoft Office.

And these essential skills:

Personal Attributes and Qualities
Focused, customer and results oriented, driven by excellence;
Effective communicator at all levels;
Ability to work in a fast-paced, high pressured and collaborative environment;
Ability to effectively manage time, prioritize tasks and learning as well as work within deadlines with little supervision;
Good interpersonal and ability to collaborate with others;
Demonstrate ability to show initiative;
Great attention to detail.

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