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Community Manager

The purpose of the Community Manager role is to grow CaseWare Africa’s digital presence and strengthen the CaseWare Africa brand.  The role is responsible for the content, management, and maintenance of social media channels. The incumbent will also collaborate with the designated agency partners to ensure the company’s website is relevant and kept up to date. In addition, the role supports the Marketing Team by providing social media expertise.

As our Community Manager, you will:

    • Manage all digital channels for the business;
    • Partner with specialist suppliers for digital marketing and production;
    • Maintain a base understanding on digital spend and production budgets;
    • Leverage support and budget allowance best practice across channels;
    • Act as the owner of social channels with the inclusion of specific department content, and adhere to a central social media strategy and the work of content providers and paid media (Agency);
    • Manage and own the company’s website Content
    • Develop a content plan every month;
    • Collaborate with training and support to develop and publish client success related content;
    • Coordinate content calendar generation and marketing communication requirements with brand;
    • Deliver engaging text, image and video content for all social media and professional accounts.
    • Implement social media and communication campaigns working into the broader strategy;
    • Manage event posts and presence for events and 3rd party events to ensure maximum leverage; 
    • Generate campaign codes and SF campaign work alongside brand managers;  
    • Monitor, track and report on feedback and online reviews/feedback.
    • Update key stakeholders and/or team members on the progress of deliverables;
    • Partner with agency to ensure spend on social media is optimized;  
    • Attend all required scrum meetings, check-ins and planning sessions as needed;
    • Engage with agency and tracking specialists for reporting and optimization requirements; 
    • Act on, or leverage the relevant team, to resolve client issues.
    • Assist in the setup of campaigns alongside brand managers;
    • Drive processes improvement regarding digital communications;
    • Maintain a clear understanding of Salesforce and Pardot by the marketing team;
    • Assist the team with New Business and Success initiatives as required;
    • Partner with broader team in terms of list management and reporting within Salesforce and digital mediums.

Career essentials for this role:

    • Degree/Diploma.
    • Marketing Qualification, Facebook Blueprint, Google
    • Certification (desirable).
    • At least 3 years’ experience in digital marketing environments / social media.
    • Experience with software and the Financial industry(desirable

These are essential skills for our Community Manager:

    • Copywriting and editing skills.
    • MS office, Teams, SharePoint, and OneDrive usage.
    • WordPress CMS and webmaster.
    • Strong ability to understand the impact of risks and issues threatening the success of deliverables; and
    • In depth knowledge of digital technology trends, research and qualifications as well as the CaseWare Africa product suite and industry knowledge and changes.
    • Ability to interact professionally with a diverse group: executives, managers, subject matter experts and technologists, etc;
    • Ability to take ownership, prioritise key tasks and to identify task dependencies;
    • Focused and results-oriented, driven by excellence;
    • Effective communicator at all levels;
    • Ability to work in a fast-paced, high pressured and collaborative environment; and
    • Ability to multi-task across multiple projects.

Caseware and the Caseware logo, are registered trademarks of Caseware International Inc. and are licensed for use to Caseware Africa and Adapt IT. © 2020. All rights reserved. 

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