{"id":1052,"date":"2026-05-10T16:08:20","date_gmt":"2026-05-10T16:08:20","guid":{"rendered":"https:\/\/www.casewareafrica.com\/na\/?page_id=1052"},"modified":"2026-07-09T10:29:06","modified_gmt":"2026-07-09T10:29:06","slug":"support","status":"publish","type":"page","link":"https:\/\/www.casewareafrica.com\/na\/support\/","title":{"rendered":"Contact Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1052\" class=\"elementor elementor-1052\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a87c6d4 e-flex e-con-boxed e-con e-parent\" data-id=\"6a87c6d4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5139b7d4 gradient-text elementor-widget elementor-widget-heading\" data-id=\"5139b7d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Need help? Our Support team is ready to assist<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5853a46 e-flex e-con-boxed e-con e-parent\" data-id=\"5853a46\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7f9521a e-con-full e-flex e-con e-child\" data-id=\"7f9521a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e63af88 gradient-text elementor-widget elementor-widget-heading\" data-id=\"e63af88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Practical help for every stage of your Caseware journey.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ba8b58 elementor-widget elementor-widget-text-editor\" data-id=\"1ba8b58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Our support team is available through multiple channels to help you resolve queries quickly. You can reach us by phone, chat, or through the Caseware Success Community for detailed articles and step-by-step guides.<\/p><p>Have a question or need support? Contact our team and we&#8217;ll guide you every step of the way.\u00a0\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aac8b34 elementor-widget elementor-widget-button\" data-id=\"aac8b34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/success.casewareafrica.com\/contact-support\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact Support<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9da88fd e-con-full e-flex e-con e-child\" data-id=\"9da88fd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16cef55 elementor-widget elementor-widget-image\" data-id=\"16cef55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"566\" height=\"400\" src=\"https:\/\/www.casewareafrica.com\/na\/wp-content\/uploads\/sites\/15\/2026\/06\/financial-reporting1.jpg\" class=\"attachment-large size-large wp-image-1664\" alt=\"\" srcset=\"https:\/\/www.casewareafrica.com\/na\/wp-content\/uploads\/sites\/15\/2026\/06\/financial-reporting1.jpg 566w, https:\/\/www.casewareafrica.com\/na\/wp-content\/uploads\/sites\/15\/2026\/06\/financial-reporting1-300x212.jpg 300w\" sizes=\"(max-width: 566px) 100vw, 566px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ddc8b1b e-flex e-con-boxed e-con e-parent\" data-id=\"ddc8b1b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9ee87e2 gradient-text elementor-widget elementor-widget-heading\" data-id=\"9ee87e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Get started and stay connected with the Caseware Success Community<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-668367b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"668367b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Whether you\u2019re setting up Caseware for the first time or looking to learn from other professionals, the Caseware Success Community is your go-to space.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c3eacff e-con-full e-flex e-con e-child\" data-id=\"c3eacff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-594ba49 e-con-full e-flex e-con e-child\" data-id=\"594ba49\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b9d06a4 elementor-widget elementor-widget-heading\" data-id=\"b9d06a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">For new users<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8602a48 elementor-widget elementor-widget-text-editor\" data-id=\"8602a48\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Access setup guides, tutorials, and product updates to help you get started quickly and work confidently.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5e3ac2 elementor-widget elementor-widget-image\" data-id=\"e5e3ac2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/www.casewareafrica.com\/na\/wp-content\/uploads\/sites\/15\/2026\/04\/check-red.svg\" class=\"attachment-large size-large wp-image-522\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e8f4ba e-con-full e-flex e-con e-child\" data-id=\"4e8f4ba\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c836324 elementor-widget elementor-widget-heading\" data-id=\"c836324\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">For experienced users<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b48078 elementor-widget elementor-widget-text-editor\" data-id=\"3b48078\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Join discussions, ask questions, and explore best practices shared by other Caseware professionals across audit, accounting, and financial reporting.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-366f1d8 elementor-widget elementor-widget-image\" data-id=\"366f1d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/www.casewareafrica.com\/na\/wp-content\/uploads\/sites\/15\/2026\/04\/check-red.svg\" class=\"attachment-large size-large wp-image-522\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff1f292 elementor-widget elementor-widget-text-editor\" data-id=\"ff1f292\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>You\u2019ll find practical insights, technical resources, and product-specific support, all in one place.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-598576b e-con-full e-flex e-con e-child\" data-id=\"598576b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32f16c8 elementor-widget elementor-widget-button\" data-id=\"32f16c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/success.casewareafrica.com\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Visit the Caseware Success Community<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0184a9a elementor-hidden-tablet elementor-hidden-mobile elementor-hidden-desktop e-flex e-con-boxed e-con e-parent\" data-id=\"0184a9a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e0fb71d e-con-full e-flex e-con e-child\" data-id=\"e0fb71d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-238fdcf e-con-full e-flex e-con e-child\" data-id=\"238fdcf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6012d0c elementor-widget elementor-widget-image\" data-id=\"6012d0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"566\" height=\"400\" src=\"https:\/\/www.casewareafrica.com\/na\/wp-content\/uploads\/sites\/15\/2026\/06\/financial-reporting1.jpg\" class=\"attachment-large size-large wp-image-1664\" alt=\"\" srcset=\"https:\/\/www.casewareafrica.com\/na\/wp-content\/uploads\/sites\/15\/2026\/06\/financial-reporting1.jpg 566w, https:\/\/www.casewareafrica.com\/na\/wp-content\/uploads\/sites\/15\/2026\/06\/financial-reporting1-300x212.jpg 300w\" sizes=\"(max-width: 566px) 100vw, 566px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8b6cbd4 e-con-full e-flex e-con e-child\" data-id=\"8b6cbd4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10de31f gradient-text elementor-widget elementor-widget-heading\" data-id=\"10de31f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Caseware Training<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b41481 elementor-widget elementor-widget-text-editor\" data-id=\"9b41481\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Build your product knowledge with guided training sessions, live webinars, and interactive onboarding. Our learning paths are designed to help you master key features and work efficiently within your environment.<\/p><p>Learning never stops with Caseware. Our structured training options help you and your team stay current and confident in every product you use.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-127a360 elementor-widget elementor-widget-text-editor\" data-id=\"127a360\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Training formats include:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7ba029b e-con-full e-flex e-con e-child\" data-id=\"7ba029b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-33cd240 e-con-full e-flex e-con e-child\" data-id=\"33cd240\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b35433f elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"b35433f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"48\" height=\"48\" viewBox=\"0 0 48 48\" fill=\"none\"><path d=\"M0 24C0 10.7452 10.7452 0 24 0C37.2548 0 48 10.7452 48 24C48 37.2548 37.2548 48 24 48C10.7452 48 0 37.2548 0 24Z\" fill=\"url(#paint0_linear_638_22013)\"><\/path><path d=\"M32 18L21 29L16 24\" stroke=\"white\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><defs><linearGradient id=\"paint0_linear_638_22013\" x1=\"24\" y1=\"0\" x2=\"24\" y2=\"48\" gradientUnits=\"userSpaceOnUse\"><stop stop-color=\"#1C4DFF\"><\/stop><stop offset=\"1\" stop-color=\"#5454CC\"><\/stop><\/linearGradient><\/defs><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tInstructor-led virtual sessions\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-053dc90 e-con-full e-flex e-con e-child\" data-id=\"053dc90\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38b3c65 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"38b3c65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"48\" height=\"48\" viewBox=\"0 0 48 48\" fill=\"none\"><path d=\"M0 24C0 10.7452 10.7452 0 24 0C37.2548 0 48 10.7452 48 24C48 37.2548 37.2548 48 24 48C10.7452 48 0 37.2548 0 24Z\" fill=\"url(#paint0_linear_638_22019)\"><\/path><path d=\"M32 18L21 29L16 24\" stroke=\"white\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><defs><linearGradient id=\"paint0_linear_638_22019\" x1=\"24\" y1=\"0\" x2=\"24\" y2=\"48\" gradientUnits=\"userSpaceOnUse\"><stop stop-color=\"#FF645C\"><\/stop><stop offset=\"1\" stop-color=\"#E956AF\"><\/stop><\/linearGradient><\/defs><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tSelf-paced online modules\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e407a5e e-con-full e-flex e-con e-child\" data-id=\"e407a5e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10486b5 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"10486b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"48\" height=\"48\" viewBox=\"0 0 48 48\" fill=\"none\"><path d=\"M0 24C0 10.7452 10.7452 0 24 0C37.2548 0 48 10.7452 48 24C48 37.2548 37.2548 48 24 48C10.7452 48 0 37.2548 0 24Z\" fill=\"url(#paint0_linear_638_22013)\"><\/path><path d=\"M32 18L21 29L16 24\" stroke=\"white\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><defs><linearGradient id=\"paint0_linear_638_22013\" x1=\"24\" y1=\"0\" x2=\"24\" y2=\"48\" gradientUnits=\"userSpaceOnUse\"><stop stop-color=\"#1C4DFF\"><\/stop><stop offset=\"1\" stop-color=\"#5454CC\"><\/stop><\/linearGradient><\/defs><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tCustomised team onboarding\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a9c2beb e-con-full e-flex e-con e-child\" data-id=\"a9c2beb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68504d1 elementor-widget elementor-widget-button\" data-id=\"68504d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/success.casewareafrica.com\/CQS_trainingCourseList\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">View training courses<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-afc40c1 elementor-widget elementor-widget-button\" data-id=\"afc40c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" 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