Professional Services Administrator

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Professional Services Administrator

Provide an excellent administration service to the Caseware professional services team, ensuring stakeholder satisfaction internally and externally, as well as other cross functional duties within the admin team.

If you want to:

Ensure all admin duties related to professional services are completed and internal processes followed.
Manage the training calendar (Courses, events, resource allocation, venues, equipment and catering where applicable)
Administration for consulting engagements (scheduling, invoicing, WIP management and cost management)
Liaison for all professional service activities for customers and other stakeholders
Reporting and analysis for professional services as required by management
Streamline processes where possible and strive for maximum efficiency

And you have:

Completed BSc Computer Science / Information Systems or BCom related degree.
At least 3 years in an administrative or co-ordination role.
Project Management
Experience on CRM or ERP system (Salesforce being the most advantageous)
Full proficiency on Microsoft Office
Strong reporting and analytical skills
Experience in administration, including working knowledge of invoicing

And these essential skills:

Computer literacy skills.
Business processes skills.
Resource management
Reporting and analysis
Detail-orientated analytical thinker.
Time Management with ability to multi-task and prioritize
Ability to deliver quality work under pressure and manage their own time
Ability to plan and execute on daily deliverables and monthly deadlines
Excellent verbal and written business communication skills
Excellent attention to detail
Critical analytical thinking
Dynamic: Full of energy and has a sense of purpose
Strong Administration skills is a must
Team Player
Client obsessed

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