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Professional Services Administrator

Provide an excellent administration service to the Caseware professional services team, ensuring stakeholder satisfaction internally and externally, as well as other cross functional duties within the admin team.

If you want to:

  • Ensure all admin duties related to professional services are completed and internal processes followed.
  • Manage the training calendar (Courses, events, resource allocation, venues, equipment and catering where applicable)
  • Administration for consulting engagements (scheduling, invoicing, WIP management and cost management)
  • Liaison for all professional service activities for customers and other stakeholders
  • Reporting and analysis for professional services as required by management
  • Streamline processes where possible and strive for maximum efficiency

And you have:

  • Completed BSc Computer Science / Information Systems or BCom related degree.
  • At least 3 years in an administrative or co-ordination role.
  • Project Management
  • Experience on CRM or ERP system (Salesforce being the most advantageous)
  • Full proficiency on Microsoft Office
  • Strong reporting and analytical skills
  • Experience in administration, including working knowledge of invoicing

And these essential skills:

  • Computer literacy skills.
  • Business processes skills.
  • Resource management
  • Reporting and analysis
  • Detail-orientated analytical thinker.
  • Time Management with ability to multi-task and prioritize
  • Ability to deliver quality work under pressure and manage their own time
  • Ability to plan and execute on daily deliverables and monthly deadlines
  • Excellent verbal and written business communication skills
  • Excellent attention to detail
  • Critical analytical thinking
  • Dynamic: Full of energy and has a sense of purpose
  • Strong Administration skills is a must
  • Team Player
  • Client obsessed

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