Excellent academic achievements within the specified qualification (Please note that academic transcripts will be requested).
A minimum of 18 months in a software support or a software technical support role.
Experience with CRM systems (Salesforce.com an advantage).
Support methodology training (ITIL, 6 Sigma) a plus;
CaseWare Working Papers Experience.
And these essential skills:
Good understanding of auditing and financial environment and processes.
Highly computer literate with an interest in Software and IT.
Demonstrated skill and experience with VB and/or VB script, or similar.
Experience troubleshooting Client-Server and Web Client applications.
Understanding of database platforms, data analysis and retrieval.
Basic understanding of load and performance testing.
Technical troubleshooting and problem-solving skills.
Communication skills (verbal and written).
Focused, customer and results-oriented, driven by excellence.
Effective communicator at all levels.
Ability to work in a fast-paced, high pressured and collaborative environment.
Ability to effectively manage time, prioritize tasks and learning as well as work within deadlines with little supervision. Good interpersonal and ability to collaborate with others. Demonstrate ability to show initiative. Great attention to detail. Good time management and priority handling.
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